The 7P Method

This business improvement method has 3 stages, and 7 phases in total.

A.Diagnose

1. Pathfinding

Understand client needs and problems. Design client journey to fit their circumstances and budgets. Understand the complexity of the business, and the target operating model levers to pull.

2. People

Why start with PEOPLE in this transformation method? Empirically studied by Jim Collins in "Good to Great" he states - "We expected that good-to-great leaders would begin by setting a new vision and strategy. We found, instead, that they first got the right people on the bus, the wrong people off the bus, and the right people in the right seats..."

B. Improve

3. Purpose

"Purpose" and a "Just Cause" drives people to perform even when in chaotic circumstances. Purpose provides meaning to what people do, it informs the brand story, which will flow into the activities to be done by people. It helps to self-organise and drive motivation.

4. Playbooks

Playbooks are the difference between a business where the founders and senior leaders does not constantly have their arms in the "gearbox", with constant issues on all fronts, vs. one which is able to grow and prosper. "Every system is perfectly designed to get the results it gets." —W. Edwards Deming.

5. Perform

Vision & Strategy is useless without Action. "With your A-game - you can beat anybody in life, anything less, and they can beat you" - N.Saban.

C. Thrive!

6. Profits & Cashflows

"Profit is what happens when you do everything else right." —Yvon Chouinard. Create understanding for financial topics and co-opt staff in driving solutions.

7. Perpetuate

Business improvement is not a destination, but a continuous loop. Once the foundations of People, Purpose, Playbooks, Perform, and Profit are established, the organization must ensure these elements do not degrade over time. This principle focuses on the "Eternal Flywheel" of the business.

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